Internet KUUMO DESIGN.
The website www.kuumo-design.com is a service of :
- MW designer furniture
- située 994 route de la haute barde, 37360 Beaumont-Louestault, France
- adresse URL du site: www.kuumo-design.com
- e-mail: contact@kuumo-design.com
The website kuumo-design designer furniture commercialise les produits suivants : kuumo-design.
The customer declares having acknowledged and accepted the general terms and conditions of sale antérieurement à la passation de sa commande. Validating the order implies acceptance des conditions générales de vente.
Article 1 - Principles
These general terms express the entire obligations of the parties. In this sense, the buyer is deemed to accept them without reservation.
These general terms and conditions of sale apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels.
They are accessible on the kuumo-design website and will prevail, if necessary, over any other version or any other contradictory document.
The seller and the buyer agree that these terms and conditions exclusively govern their relationship. The seller reserves the right to modify its general terms and conditions from time to time. They will be applicable as soon as they are put online.
If a condition of sale were to be missed, it would be considered to be governed by the practices in force in the distance selling sector whose companies are headquartered in France.
These general terms and conditions of sale are valid until .
Article 2 - Content
The purpose of these general terms and conditions is to define the rights and obligations of the parties in the context of the online sale of goods offered by the seller to the buyer, from the kuumo-design website.
These conditions only apply to purchases made on the kuumo-design website and delivered exclusively in mainland France or Corsica. For any delivery in the French Overseas Departments and Territories or abroad, please send a message to the following e-mail address: contact@kuumo-design.com.
These purchases concern the following products: kuumo-design
Article 3 - Pre-contractual information
The buyer acknowledges that he or she has been informed, prior to placing his order and concluding the contract, in a legible and understandable manner, of these general terms and conditions of sale and all the information listed in Article L. 221-5 of the Consumer Code.
The following information shall be transmitted to the buyer in a clear and comprehensible manner:
- the essential characteristics of the property;
- the price of the property and/or the method of calculating the price
- and, if applicable, any additional costs of transport, delivery or postage and any other charges that may be due.
- in the absence of immediate performance of the contract, the date or period within which the seller undertakes to deliver the goods, regardless of their price;
- information relating to the identity of the seller, its postal, telephone and electronic contact details, and its activities, information relating to legal guarantees, the functionalities of the digital content and, where applicable, its interoperability, the existence and terms of implementation of guarantees and other contractual conditions.
AGEC LAW:
Information relating to the AGEC law, UDI numbers: FR027606_10RKHW
WEEE: C009094 M17156
Packaging sector: 1645454714210
Article 4 - The order
The buyer has the option of placing his order online, from the online catalogue and using the form that appears there, for any product, within the limit of available stocks. An electric pump is available per order.
The buyer will be informed of any unavailability of the product or good ordered.
In order for the order to be validated, the buyer must accept, by clicking on the place indicated, these general terms and conditions. He will also have to choose the address and the delivery method, and finally validate the payment method.
The sale will be considered final:
- after the confirmation of the acceptance of the order by the seller has been sent to the buyer by e-mail;
- and after the seller has collected the full price.
Any order implies acceptance of the prices and descriptions of the products available for sale. Any dispute on this point will occur in the context of a possible exchange and the guarantees mentioned below.
In certain cases, including non-payment, wrong address, or other issue with Buyer's account, Seller reserves the right to hold Buyer's order until the issue is resolved.
For any question relating to the tracking of an order, the buyer should send an email to the seller at the following email address: contact@kuumo-design.com.
Article 5 - Electronic signature
The online provision of the buyer's credit card number and the final validation of the order will constitute proof of the buyer's agreement:
- the payment of the sums due under the purchase order,
- signature and express acceptance of all operations carried out.
Article 6 - Order confirmation
The seller provides the buyer with a copy of the contract, by e-mail.
Article 7 - Proof of the transaction
The computerized records, kept in the Seller's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments made between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as evidence.
Article 8 - Product information
The products governed by these terms and conditions are those that appear on the seller's website and are indicated as sold and shipped by the seller. They are offered while stocks last.
The products are described and presented as accurately as possible. However, if errors or omissions may have occurred in this presentation, the seller cannot be held liable.
Photographs of the products are not contractual.
Article 9 - PRICE
The seller reserves the right to modify its prices at any time but undertakes to apply the prices in force indicated at the time of the order, subject to availability on that date.
Prices are indicated in euros. They do not take into account the delivery costs, which are invoiced in addition, and indicated before the order is validated. Prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store.
If one or more taxes or contributions, particularly environmental taxes, were to be created or modified, either upwards or downwards, this change could be reflected in the selling price of the products.
Article 10 - Method of payment
This is an order with an obligation to pay, which means that placing the order involves payment from the buyer.
To pay for the order, the buyer has, at his choice, all the payment methods made available to him by the seller and listed on the seller's website. The buyer guarantees to the seller that he has the necessary authorisations to use the payment method chosen by him, when validating the purchase order. The seller reserves the right to suspend all order processing and delivery in the event of refusal of credit card payment authorization by officially accredited organizations or in the event of non-payment. In particular, the seller reserves the right to refuse to make a delivery or to honour an order from a buyer who has not paid in full or in part for a previous order or with whom a payment dispute is being administered.
Payment of the price is made in full on the day of the order, according to the following terms:
by credit card.
Payment of the price is made in full, according to the following methods: by credit card.
Article 11 - Availability of products - Refund - Resolution
Except in cases of force majeure or during periods of closure of the online store which will be clearly announced on the home page of the site, the shipping times will be, within the limits of available stocks, those indicated below. Shipping times run from the date of registration of the order indicated on the order confirmation email.
For deliveries in Metropolitan France and Corsica, the delay is 48 to 72 hours from the day following the day on which the buyer placed his order, according to the following methods: by courier. At the latest, the period will be 30 working days after the conclusion of the contract.
For deliveries to the French Overseas Departments and Territories or another country, the delivery terms will be specified to the buyer on a case-by-case basis.
In the event of non-compliance with the agreed delivery date or time, the buyer must, before terminating the contract, instruct the seller to perform the contract within a reasonable period of time.
If it is not performed by the end of this new period, the buyer may freely terminate the contract.
The buyer must complete these successive formalities by registered letter with acknowledgement of receipt or in writing on another durable medium.
The contract will be considered to be terminated upon receipt by the seller of the letter or writing informing him of this termination, unless the professional has complied in the meantime.
However, the buyer may immediately terminate the contract, if the dates or deadlines mentioned above constitute an essential condition of the contract for him.
In this case, when the contract is terminated, the seller is required to reimburse the buyer for the full amount paid, no later than 14 days from the date on which the contract was terminated.
In the event of unavailability of the product ordered, the buyer will be informed as soon as possible and will have the option of cancelling his order. The buyer will then have the choice of requesting either the refund of the sums paid within 14 days of their payment at the latest, or the exchange of the product.
Article 12 - Delivery methods
Delivery means the transfer to the consumer of physical possession or control of the goods. The products ordered are delivered according to the terms and conditions specified above.
The products are delivered to the address indicated by the buyer on the order form, the buyer must ensure its accuracy. Any package returned to the seller because of an incorrect or incomplete shipping address will be reshipped at the buyer's expense. The buyer may, at his request, obtain the sending of an invoice to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form.
The impossibility for kuumo-design's carriers to deliver the Products on the agreed date, in the event of the Client's absence or lack of information on the need to use specific means of delivery, may result in the payment of additional delivery costs and/or cancellation of the order by kuumo-design.
If at the time of delivery, the original packaging is damaged, torn, opened, then the buyer must check the condition of the items. If they have been damaged, the buyer must imperatively refuse the package and note a reservation on the delivery note (package refused because opened or damaged).
The buyer must indicate on the delivery note and in the form of handwritten reservations accompanied by his signature any anomaly concerning the delivery (damage, missing product in relation to the delivery note, damaged package, broken products, etc.).
This verification is considered to have been carried out once the buyer, or a person authorised by him, has signed the delivery note.
The buyer must then confirm these reservations to the carrier by registered mail no later than two working days following receipt of the item(s) and send a copy of this letter by fax or simple mail to the seller at the address indicated in the legal notice of the site.
If the products need to be returned to the seller, they must be the subject of a return request to the seller within 14 days of delivery. Any claim made outside this period will not be accepted. The return of the product can only be accepted for products in their original condition (packaging, accessories, instructions, etc.).
Article 13 - Delivery errors
The buyer must make to the seller on the same day of delivery or at the latest on the first working day following delivery, any claim of delivery error and/or non-conformity of the products in kind or quality with the indications appearing on the order form. Any claim made after this period will be rejected.
The claim may be made, at the option of the buyer:
- Email address: contact@kuumo-design.com.
Any claim not made in accordance with the rules defined above and within the time limits set will not be taken into account and will release the seller from any liability towards the buyer.
Upon receipt of the complaint, the seller will assign an exchange number for the product(s) concerned and communicate it by e-mail to the buyer. The exchange of a product can only take place after the exchange number has been assigned.
In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the seller in its entirety and in its original packaging, by registered Colissimo, to the following address: 994 route de la haute barde, 37360 Beaumont-Louestault.
Return shipping costs are the responsibility of the seller.
Article 14 - Product warranty
Legal guarantee of conformity and legal guarantee against hidden defects
KUUMO DESIGN is the guarantor of the conformity of the goods to the contract, allowing the buyer to make a claim under the legal guarantee of conformity provided for in Articles L. 217-4 et seq. of the Consumer Code or the warranty against defects in the thing sold within the meaning of Articles 1641 et seq. of the Civil Code. In the event of implementation of the legal guarantee of conformity, it is recalled that:
- the buyer has a period of 1 year from the delivery of the property to act;
- the buyer may choose between the repair or replacement of the good, subject to the cost conditions provided for in Article L. 217-17 of the Consumer Code;
- The buyer does not have to provide proof of the non-conformity of the property during the 12 months in the case of new goods, following the delivery of the good.
In addition, it is recalled that:
- the legal guarantee of conformity applies independently of the commercial guarantee indicated below;
- The buyer may decide to implement the warranty against hidden defects of the item sold within the meaning of Article 1641 of the Civil Code. In this case, he can choose between rescinding the sale or reducing the price in accordance with Article 1644 of the Civil Code.
Guaranteed procedure
In the event of a problem with a KUUMO DESIGN product, in order to be able to open the warranty file, the customer must send his purchase invoice, the photo of his product in situ and send a zoom on the problem encountered to the following address: contact@kuumo-design.com
If the defect is not proven and not visible in the photos, the customer must return his mattress at his expense to the following address: MW DESIGNER FURNITURE, 994 route de la haute barde, 37360 Beaumont-Louestault, France. Once the defect has been found, if it falls within the warranty, MW DESIGNER FURNITURE will return a new mattress to the customer. The shipping of the mattress will be at the customer's expense.
In the event that the problem is under warranty, but it is impossible for MW DESIGNER FURNITURE to immediately replace the mattress with an identical mattress, MW DESIGNER FURNITURE undertakes to provide the customer with a date for the replacement of his defective mattress, or to offer a replacement with a similar model.
Commercial warranty
The products sold are also covered by a commercial warranty to guarantee their conformity and ensure the reimbursement of the purchase price, replacement or repair of the goods. It does not cover defects caused by abnormal or faulty use or resulting from a cause unrelated to the intrinsic qualities of the products.
Article 15 - Right of withdrawal
Application of the right of withdrawal
In accordance with the provisions of the Consumer Code, the buyer has a period of 14 days from the date of delivery of his order, to return any item that does not suit him and request an exchange or refund without penalty, with the exception of the return costs which remain at the expense of the buyer.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be re-marketed in new condition, accompanied by the purchase invoice.
Damaged, soiled or incomplete products will not be returned.
The right of withdrawal can be exercised online, using the withdrawal form available on this website. In this case, an acknowledgement of receipt on a durable medium will be immediately communicated to the buyer. Any other method of declaration of withdrawal is accepted. It must be unambiguous and express a willingness to retract.
In the event of exercising the right of withdrawal within the above-mentioned period, the price of the product(s) purchased will be refunded and the delivery costs will be refunded.
Return shipping costs are the responsibility of the buyer.
The exchange (subject to availability) or refund will be made within 1 year, and at the latest, within 14 days of receipt, by the seller, of the products returned by the buyer under the conditions provided for above.
Exceptions
According to Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts:
- the supply of goods whose price depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period;
- the supply of goods made to the consumer's specifications or clearly personalised;
- the supply of goods likely to deteriorate or expire quickly;
- the supply of goods that have been unsealed by the consumer after delivery and that cannot be returned for reasons of hygiene or health protection;
- the supply of goods which, after having been delivered and by their nature, are inseparably mixed with other items;
- the supply of alcoholic beverages whose delivery is deferred beyond thirty days and the value of which is agreed upon at the conclusion of the contract depends on fluctuations on the market beyond the control of the professional;
- maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to the emergency;
- the supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
- the supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;
- the supply of digital content not provided on a material medium the performance of which has begun after the express prior consent of the consumer and the express waiver of his or her right of withdrawal.
Article 16 - Force majeure
Any circumstances beyond the control of the parties that prevent the performance of their obligations under normal conditions are considered as grounds for exemption from the obligations of the parties and lead to their suspension.
The party invoking the circumstances referred to above must immediately notify the other party of their occurrence and disappearance.
Force majeure shall be considered as any irresistible facts or circumstances beyond the control of the parties, external to the parties, unforeseeable, unavoidable, beyond the control of the parties and which cannot be prevented by the parties, despite all reasonable efforts. Specifically, the following are considered to be cases of force majeure or fortuitous events, in addition to those usually retained by the case law of the French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.
The parties will come together to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the force majeure event lasts longer than three months, these general terms and conditions may be terminated by the injured party.
- the supply of digital content not provided on a material medium the performance of which has begun after the express prior consent of the consumer and the express waiver of his or her right of withdrawal.
Article 16 - Force majeure
Any circumstances beyond the control of the parties that prevent the performance of their obligations under normal conditions are considered as grounds for exemption from the obligations of the parties and lead to their suspension.
The party invoking the circumstances referred to above must immediately notify the other party of their occurrence and disappearance.
Force majeure shall be considered as any irresistible facts or circumstances beyond the control of the parties, external to the parties, unforeseeable, unavoidable, beyond the control of the parties and which cannot be prevented by the parties, despite all reasonable efforts. Specifically, the following are considered to be cases of force majeure or fortuitous events, in addition to those usually retained by the case law of the French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.
The parties will come together to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the force majeure event lasts longer than three months, these general terms and conditions may be terminated by the injured party.
Article 21 - Title
In the event of a difficulty of interpretation between any of the titles appearing at the top of the clauses, and any of the clauses, the titles will be declared non-existent.
Article 22 - Language of the contract
These general terms and conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will be authentic in the event of a dispute.
Article 23 - Mediation
The buyer may have recourse to conventional mediation, in particular with the Consumer Mediation Commission or with existing sectoral mediation bodies, or any alternative dispute resolution method (conciliation, for example) in the event of a dispute.
Article 24 - Applicable law
These general terms and conditions are subject to the application of French law. The competent court is the district court for disputes with an amount less than or equal to €10000 or the regional court for disputes with an amount greater than €10000.
This is the case for the substantive rules as well as for the formal rules. In the event of a dispute or claim, the buyer will first contact the seller to obtain an amicable solution.
Article 25 - Protection of personal data
Data collected:
Les données à caractère personnel qui sont collectées sur ce site sont les suivantes :
Account opening: when creating the user's account, their name, surname, email address; telephone number; mailing address;
Login: when the user connects to the website, the user records, in particular, his or her surname, first name, connection, use, location and payment data.
Profile: the use of the services provided on the website allows you to fill in a profile, which may include an address and a telephone number.
Payment: As part of the payment for the products and services offered on the website, the website stores financial data relating to the user's bank account or credit card.
Communication: When the website is used to communicate with other members, data regarding the user's communications is temporarily stored.
Cookies: cookies are used in the context of the use of the site. The user has the option of disabling cookies from their browser settings.
Use of personal data
The purpose of the personal data collected from users is to provide the services of the website, to improve them and to maintain a secure environment. Specifically, the uses are as follows:
- access to and use of the website by the user;
- Management of the operation and optimization of the website;
- organisation of the terms of use of the Payment Services;
- verification, identification and authentication of the data transmitted by the user;
- Offering the user the possibility of communicating with other users of the website;
- implementation of user assistance;
- personalization of the services by displaying advertisements based on the user's browsing history, according to their preferences;
- Prevention and detection of fraud, malware (malicious software) and management of security incidents;
- management of any disputes with users;
- Sending commercial and advertising information, based on the user's preferences.
Sharing personal data with third parties
Personal data may be shared with third-party companies in the following cases:
- when the user uses the payment services, for the implementation of these services, the website is in contact with third-party banking and financial companies with which it has entered into contracts;
- when the user publishes, in the free comment areas of the website, information that is accessible to the public;
- when the user authorises a third party's website to access their data;
- when the website uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to the user's data, in the context of the performance of these services, and have a contractual obligation to use them in accordance with the provisions of the applicable regulations on the protection of personal data;
- if required by law, the website may carry out the transmission of data to follow up on claims made against the website and to comply with administrative and judicial procedures;
- If the Website is involved in a merger, acquisition, asset transfer or receivership proceeding, it may be required to sell or share all or part of its assets, including personal data. In this case, users would be informed, before the personal data is transferred to a third party.
Security and privacy
The website implements organizational, technical, software and physical measures in terms of digital security to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the internet is not a completely secure environment and the website cannot guarantee the security of the transmission or storage of information over the internet.
Implementation of user rights
In accordance with the regulations applicable to personal data, users have the following rights, which they can exercise by making their request to the following address: contact@kuumo-design.com.
- the right of access: they can exercise their right of access, to know the personal data concerning them. In this case, before exercising this right, the website may request proof of the user's identity in order to verify its accuracy.
- The right to rectification: if the personal data held by the website is inaccurate, they may request that the information be updated.
- The right to delete data: Users may request the deletion of their personal data, in accordance with applicable data protection laws.
- the right to restriction of processing: users can ask the website to restrict the processing of personal data in accordance with the assumptions provided for by the GDPR.
- the right to object to the processing of data: users may object to their data being processed in accordance with the assumptions provided for by the GDPR.
- the right to portability: they can request that the website hand over the personal data provided to it to transmit it to a new website.
Evolution of this clause
The website reserves the right to make any changes to this clause on the protection of personal data at any time. If a change is made to this personal data protection clause, the website undertakes to publish the new version on its website. The website will also inform users of the change by email, at least 15 days before the effective date. If the user does not agree with the terms of the new wording of the personal data protection clause, he or she has the option of deleting his or her account.
Annex:
Withdrawal form
(to be approved by the consumer,
and to be sent by registered letter with acknowledgement of receipt,
within a maximum period of 14 days following the date of conclusion of the service contract)
Withdrawal form
Attention:
MW DESIGNER FURNITURE
located at: 994 route de la haute barde, 37360 Beaumont-Louestault, France
Email address: contact@kuumo-design.com
I hereby notify you of my withdrawal from the contract relating to the provision of services, ordered on: .........
Consumer's first and last name: .................
Consumer address: .................
Date:..................
Consumer signature
_________________________________________________________________________
Annexes
Consumer Code
Article L. 217-4: "The seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery.
He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to him by the contract or has been carried out under his responsibility."
Article L. 217-5: "The property is in conformity with the contract:
(1) If it is fit for the use usually expected of a similar property and, if applicable:
- it corresponds to the description given by the seller and has the qualities that the seller has presented to the buyer in the form of a sample or model;
- whether it has the qualities that a buyer can legitimately expect in light of the public statements made by the seller, the producer or his representative, in particular in advertising or labelling;
2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted."
Article L. 217-6: "The seller is not bound by the public statements of the producer or his representative if it is established that he did not know them and was not legitimately in a position to know them".
Article L. 217-7: "Lack of conformity that appears within twenty-four months of the delivery of the goods is presumed to exist at the time of delivery, unless proven otherwise. For goods sold second-hand, this period is set at six months. The seller may contest this presumption if it is not compatible with the nature of the property or the alleged lack of conformity."
Article L. 217-8: "The buyer is entitled to demand that the property conforms to the contract. However, he cannot contest conformity by invoking a defect that he knew or could not have been unaware of when he contracted. The same applies when the defect has its origin in the materials that he himself has supplied."
Article L. 217-9: "In the event of a lack of conformity, the buyer shall choose between repair and replacement of the property. However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is manifestly disproportionate to the other method, taking into account the value of the property or the extent of the defect. He is then required to proceed, unless it is impossible, according to the method not chosen by the buyer."
Article L. 217-10: "If the repair and replacement of the property is impossible, the buyer may return the property and have the price reimbursed or keep the property and have part of the price reimbursed. The same option is available to him: 1° If the solution requested, proposed or agreed pursuant to Article L. 217-9 cannot be implemented within one month of the buyer's complaint; 2° Or if this solution cannot be done without major inconvenience for the latter, given the nature of the property and the use it seeks. However, the sale cannot be rescinded if the lack of conformity is minor."
Article L. 217-11: The application of the provisions of Articles L. 217-9 and L. 217-10 shall take place at no cost to the buyer. These same provisions do not preclude the award of damages.
Article L. 217-12: "The action resulting from the lack of conformity is time-barred after two years from the delivery of the goods."
Article L. 217-13: "the provisions of this section do not deprive the buyer of the right to bring an action resulting from redhibitory defects as it results from Articles 1641 to 1649 of the Civil Code or any other action of a contractual or extra-contractual nature that is recognized by law."
Article L. 217-14: "The recourse action may be brought by the final seller against the successive sellers or intermediaries and the producer of the tangible movable property, according to the principles of the Civil Code.
Article L. 217-15: "The commercial guarantee means any contractual commitment by a professional to the consumer with a view to reimbursing the purchase price, replacing or repairing the goods or providing any other service in relation to the goods, in addition to their legal obligations to guarantee the conformity of the goods.
The commercial warranty is the subject of a written contract, a copy of which is given to the buyer.
The contract specifies the content of the guarantee, the terms of its implementation, its price, its duration, its territorial scope as well as the name and address of the guarantor.
In addition, it clearly and precisely states that, independently of the commercial guarantee, the seller remains bound by the legal guarantee of conformity mentioned in Articles L. 217-4 to L. 217-12 and that relating to defects in the thing sold, under the conditions provided for in Articles 1641 to 1648 and 2232 of the Civil Code.
The provisions of Articles L. 217-4, L. 217-5, L. 217-12 and L. 217-16 as well as Article 1641 and the first paragraph of Article 1648 of the Civil Code are reproduced in full in the contract.
In the event of non-compliance with these provisions, the warranty remains valid. The buyer is entitled to rely on it."
Article L. 217-16: "When the buyer asks the seller, during the course of the commercial guarantee granted to him when acquiring or repairing a movable property, for a repair covered by the warranty, any period of immobilization of at least seven days is added to the duration of the warranty that remained to run.
This period runs from the buyer's request for intervention or from the provision for repair of the goods in question, if such provision is subsequent to the request for intervention."
Civil code
Article 1641: "The seller is bound by the warranty in respect of hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use, that the buyer would not have acquired it, or would have given only a lower price, if he had known of them."
Article 1648: "The action resulting from redhibitory defects must be brought by the purchaser within two years of the date of the purchase.